Frequently asked questions

Orders are processed within 1–3 business days. Items from our U.S. warehouse arrive in 3–7 business days (Expedited: 2–3 business days). Items marked on the product page as shipping from our international warehouse arrive in 8–15 business days. See our Shipping Policy for full details.

Standard shipping is $5.99 and free on orders of $49 or more. Expedited shipping is $12.99. The exact cost is always shown at checkout before you pay.

We currently ship to all 50 U.S. states, including APO/FPO addresses and P.O. boxes (Standard shipping only).

When your order ships we email you a tracking number and link. You can also see order status in your account.

You can return unused items in their original packaging within 30 days of delivery for a full refund. Read the full Refund & Return Policy.

Once we receive and inspect your return, we issue the refund to your original payment method within 5 business days. Your bank may take a few extra days to show it.

Contact us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund and cover the return shipping.

Each product page includes measurements. For collars and harnesses, measure your pet’s neck or chest with a soft tape and add two fingers of room. Still unsure? Email us and we’ll help.

We accept the payment methods shown at checkout, including major credit and debit cards. All payments are processed over a secure, encrypted connection.

Contact us as soon as possible. If your order has not shipped yet we can change or cancel it free of charge.